UK
Close
UK
Close

Home > Services > Omnichannel development by culture > Conversational business

Conversational Business

Discover Customer Engagement through Interactive Tools

In an ever-changing digital landscape where companies are placing greater emphasis on customer interaction, conversational commerce has become an indispensable strategy for interacting with consumers in a more personalised and engaging way: live chat assistant on e-commerce sites, one-to-one customer care on messaging applications for retail shops, automation of marketing and CRM paths via chatbots, and much more.

OUR

savoir faire

By harnessing technologies such as natural language processing, speech recognition and generative artificial intelligence (GenAI), we are unlocking the potential of conversational commerce to strengthen brand presence and increase sales via instant messaging platforms.

By harnessing technologies such as natural language processing, speech recognition and generative artificial intelligence (GenAI), we are unlocking the potential of conversational commerce to strengthen brand presence and increase sales via instant messaging platforms.

SUMMARY

Flexible Omnichannel Solutions to Meet Your Every Need

With Whatsquare, our subsidiary specialising in conversational commerce and the market leader in chatbots in Asia, we are able to offer multilingual solutions that encourage interaction with your customers on all the relevant messaging platforms, including WhatsApp, Facebook Messenger, LINE, KaKao Talk, WeChat, iMessage, SMS, etc.

In addition to comprehensive ready-to-use features, the omnichannel solution is fully customisable with deeply integrated systems, including CRM, eCommerce POS and AR, to suit every brand’s sophisticated and premium customer experience.

With Whatsquare, our subsidiary specialising in conversational commerce and the market leader in chatbots in Asia, we are able to offer multilingual solutions that encourage interaction with your customers on all the relevant messaging platforms, including WhatsApp, Facebook Messenger, LINE, KaKao Talk, WeChat, iMessage, SMS, etc.

In addition to comprehensive ready-to-use features, the omnichannel solution is fully customisable with deeply integrated systems, including CRM, eCommerce POS and AR, to suit every brand’s sophisticated and premium customer experience.

Smart and Personalised Chatbots

Chatbots have become indispensable tools when it comes to optimising the user experience on messaging applications. Thanks to artificial intelligence and advanced personalisation algorithms, our chatbots are able to:

Provide quick, relevant answers to users’ questions;
Recommend products and services tailored to their needs;
Guide clients through the purchasing process;
Gather information on customer preferences; and
Initiate transactions.

Chatbots have become indispensable tools when it comes to optimising the user experience on messaging applications. Thanks to artificial intelligence and advanced personalisation algorithms, our chatbots are able to:

Provide quick, relevant answers to users’ questions;
Recommend products and services tailored to their needs;
Guide clients through the purchasing process;
Gather information on customer preferences; and
Initiate transactions.

A Comprehensive, User-focused Approach

We put the user at the very centre of our approach to conversational commerce. By understanding consumer needs, preferences and habits, we are able to create customer pathways and user experiences that strengthen the bond between your brand and your customers, from initial discovery to engagement, conversion and repeat purchasing. Whether it’s providing efficient customer service, proposing personalised recommendations or telling compelling stories, our conversational commerce solutions are designed to add value to each interaction.

We put the user at the very centre of our approach to conversational commerce. By understanding consumer needs, preferences and habits, we are able to create customer pathways and user experiences that strengthen the bond between your brand and your customers, from initial discovery to engagement, conversion and repeat purchasing. Whether it’s providing efficient customer service, proposing personalised recommendations or telling compelling stories, our conversational commerce solutions are designed to add value to each interaction.

Fluid Conversations Driven by AI

Our unique solutions evolve with the needs of your company and clients. Thanks to in-depth data analysis and real time insights, we are able to continually optimise the performance of your chatbots and adapt our strategy according to market trends and user feedback.

Our unique solutions evolve with the needs of your company and clients. Thanks to in-depth data analysis and real time insights, we are able to continually optimise the performance of your chatbots and adapt our strategy according to market trends and user feedback.

Why choose a Conversational Commerce Tool?

Customer Loyalty

Personalised interactions improve customer retention. Each exchange forms part of an ongoing dialogue between the customer and the brand, improving the customer experience and encouraging engagement.

Sales Incentives

By sparking interest at the right time, online conversational tools boost sales, particularly by offering relevant product recommendations and targeted promotions via chatbots or widgets.

Customer Conversational Data

Customer conversations are a goldmine of information. They feed into the linguistic models of frameworks and provide insights into consumer preferences. When used securely, this data enables personalised customer experiences and increases retention.

Lead Qualification

Automation helps to qualify leads and direct conversations to the right people. Embedded forms collect information to ensure interactions are relevant and effective.

Reduction in Shopping Cart Abandonment

Conversational commerce helps to reduce shopping cart abandonment by providing instant help and maintaining engagement throughout the purchasing process. Messaging is made available on e-commerce pages and proactive messages are sent to encourage purchases are finalised.

Customer Loyalty

Personalised interactions improve customer retention. Each exchange forms part of an ongoing dialogue between the customer and the brand, improving the customer experience and encouraging engagement.

Sales Incentives

By sparking interest at the right time, online conversational tools boost sales, particularly by offering relevant product recommendations and targeted promotions via chatbots or widgets.

Customer Conversational Data

Customer conversations are a goldmine of information. They feed into the linguistic models of frameworks and provide insights into consumer preferences. When used securely, this data enables personalised customer experiences and increases retention.

Lead Qualification

Automation helps to qualify leads and direct conversations to the right people. Embedded forms collect information to ensure interactions are relevant and effective.

Reduction in Shopping Cart Abandonment

Conversational commerce helps to reduce shopping cart abandonment by providing instant help and maintaining engagement throughout the purchasing process. Messaging is made available on e-commerce pages and proactive messages are sent to encourage purchases are finalised.

Whether you want to improve your customer service, increase sales or strengthen customer retention, Datawords provides you with the tools and resources you need to achieve these objectives. Contact us today to discover how we can help you turn your client interactions into growth opportunities.